Our professional security & hygiene hotel concept

for your personal safety with us

Here you will find the guidelines for the hotel industry according to the Federal Ministry of Tourism
The current & official version of the Federal Ministry can be found at https://www.sichere-gastfreundschaft.at/beherbergung/

Our safety & hygiene concept is regularly updated.

As a legal precautionary measure, a mouth-nose protection
for employees. Since 95 % of our employees have already been vaccinated at least once and approx. 40 % have also already received the second vaccination or are tested 2x per week, a regular MNS during work is sufficient.


From 1st of July guests in hotels and restaurants are no longer required to wear a mask. On public transport, shops museums and hair dressers a FFP2 mask is obligatory.


General guidelines according to federal guidelines

follow the instructions of the staff.

2. please observe the instructions given by exhibitors, signs and floor markings.
3. refrain from shaking hands and hugging.
4. wash hands several times a day with soap and water for at least 30 seconds
5. avoid touching the face with uncleaned hands.
6. sneeze or cough into the crook of your arm or into a handkerchief
7. do not travel at the first sign of illness. Contact the host if you have any signs during your stay.
By being careful, you protect yourself, the other guests and your hosts.

Hygiene measures

Our cleaning & disinfection plan was coordinated on the basis of the current hygiene guidelines of the Austrian Hotel Association.

• Most of our staff is already vaccinated.
• PROFESSIONAL HYGIENE-CONCEPT from Mrs. Mag. Radinger implemented in the hotel in June 2020. Ms. Mag. Radinger is a specialized management consultant and trainer. We are working together on a special hygiene guideline according to Corona standards.
• Gastein has founded the cooperation SAFE-GASTEIN-PARTNER, which provides certain predefined guidelines in order to be allowed to be a partner there. Of course, this is also checked. Our pampering hotel Bismarck is a partner of this cooperation. 
• With our cleaning concept and the associated increased cleaning and disinfection intervals, we take care of our guests and employees
• Plexiglas panes were attached to the reception desk.
• Disinfection stands are distributed throughout the building at sensible locations (entrance area, reception, restaurant, hotel bar, thermal spa, water world, wellness area, children's playroom, etc.)
• Disinfection is on a voluntary basis, only at the restaurant entrance the previous Hand disinfection obligatory, also for every child!
• All public rooms are regularly additionally disinfected.
• In general, more hygiene or disinfection measures in hotels at prescribed intervals with control plans

Check-In - Reception

We have set up Plexiglas panels at Reception to make it easier to keep a safe distance and to provide you with the best possible service. Keycards are disinfected before being issued.
In order to shorten the check-in time, we ask our guests to inform us of their wishes and information for the check-in by e-mail before their arrival. Each guest will receive the information personally with our arrival e-mail.

The room is at your disposal on the day of arrival between 02.00 pm and 03.00 pm to ensure the cleaning & disinfection intervals for you.

Hygiene in the room

The daily room cleaning has been adapted to the new standards and was developed together with our hygiene partner and management consultant Mrs. Mag. Radinger. Our chambermaids work exactly according to the regulations with cleaning agents containing disinfectants.

Culinary Restaurant

(we are happy to welcome you in our hotel between 06:15 and 08:00 p.m.)
IMPORTANT: at the restaurant entrance the previous Hand disinfection is obligatory, also for every child!
Please try to keep your distance at the buffet area – now patience is sometimes needed, especially during the particularly popular breakfast time around 09:00 a.m. or in the evening at 07:00 p.m.
The breakfast buffet will also continue to be available for you. The cutlery is regularly replaced and disinfected at the salad buffet. Additional serving cutlery can be found in the buffet area. There is another disinfection dispenser in the middle of the buffet. As we are increasingly "airing out" the restaurant during mealtimes, we would ask, especially the ladies, to take this into account when dressing.Please bring a jacket, jumper or scarf with you.

Hotel bar

Enjoy an unrestricted bar service. If the weather is good you can also use your panorama-terrace.


Of course, our lifts are still at your disposal. However, we kindly ask you to use them only in a family group or for guests staying in a shared room.

Wellness area & Spa

Also in our wellness area with a lot of saunas the distance regulations have fallen. Out of respect and caution, we kindly ask our guests not to enter an already occupied wellness cabin, but to wait a little while if possible. The wellness bar in the drinks lounge is of course available to you without restriction.  NEW since December 2020: additional small wellness area de luxe with a modern steam bath and a spacious panorama sauna. More space also means more safety: we offer pure relaxation in a total of 4 saunas and 2 steam baths, infrared cabin, brine tunnel and much more. 2x a week the new Wellness de luxe is open until 09:30 p.m.!

Water world with the thermal pools

In order to ensure hygiene in the water, the chlorine level has been  increased in accordance with regulations. The maximum number of guests in or 4 thermal pools have fallen. Out of respect and caution, we kindly ask our guests to keep the minimum distance. 2x a week candle light swimming until 09.30 p.m.!

Activity programm

The spacious new fitness room with 80m² is open daily from 7:00 am to 7:30 pm - the distance rules also apply here. The equipment is set up accordingly. Please also open the windows sometimes before or after training to ventilate and please disinfect the equipment after each use.


We ask you to check out until latest 10:00 a.m. to 11:00 a.m. to comply the cleaning & disinfection intervals for you.

The Bismarck team with heart

  • The Bismarck team is committed to self-protection and protection of others, to adherence to hygiene and distance standards and is continuously trained.
  • You can trust us that we and our team will implement all specifications precisely but with a lot of heart. Because your safety is important to us and is close to our hearts!
  • You can also rely on the positive atmosphere and empathy in our house - and on the respectful treatment of our guests among each other.

Behind the scenes

Behind the scenes and for our suppliers, the same rules of conduct and hygiene apply.