Our professional security & hygiene hotel concept

Even though Corona is no longer the talk of the town at the moment, we are retaining protective measures that have proven effective for us. We therefore ask you:

follow the instructions of the staff.
2. please observe the instructions given by exhibitors, signs and floor markings.
3. refrain from shaking hands and hugging.
4. wash hands several times a day with soap and water for at least 30 seconds
5. avoid touching the face with uncleaned hands.
6. sneeze or cough into the crook of your arm or into a handkerchief
7. do not travel if you are ill.
By being careful, you protect yourself, the other guests and your hosts.

Hygiene measures

Our cleaning & disinfection plan was coordinated on the basis of the current hygiene guidelines of the Austrian Hotel Association.

• We are working together on a special hygiene guideline according to Corona standards.
• Gastein has founded the cooperation SAFE-GASTEIN-PARTNER, which provides certain predefined guidelines in order to be allowed to be a partner there. Of course, this is also checked. Our pampering hotel Bismarck is a partner of this cooperation. 
• With our cleaning concept and the associated increased cleaning and disinfection intervals, we take care of our guests and employees
• Plexiglas panes were attached to the reception desk.
• Disinfection stands are distributed throughout the building at sensible locations (entrance area, reception, restaurant, hotel bar, thermal spa, water world, wellness area, children's playroom, etc.)
• Disinfection is on a voluntary basis, only at the restaurant entrance the previous Hand disinfection obligatory, also for every child!
• All public rooms are regularly additionally disinfected.
• In general, more hygiene or disinfection measures in hotels at prescribed intervals with control plans

Check-In - Reception

In order to shorten the check-in time, we ask our guests to inform us of their wishes and information for the check-in by e-mail before their arrival. Each guest will receive the information personally with our arrival e-mail.

The room is at your disposal on the day of arrival between 02.00 pm and 03.00 pm to ensure the cleaning & disinfection intervals for you.

Hygiene in the room

The daily room cleaning has been adapted to the new standards and was developed together with our hygiene partner and management consultant Mrs. Mag. Radinger. Our chambermaids work exactly according to the regulations with cleaning agents containing disinfectants.

Culinary Restaurant

IMPORTANT: at the restaurant entrance the previous Hand disinfection is obligatory, also for every child!
Please try to keep your distance at the buffet area – now patience is sometimes needed, especially during the particularly popular breakfast time around 09:00 a.m. or in the evening at 07:00 p.m. 

Hotel bar

Enjoy an unrestricted bar service.

Wellness area & Spa

Also in our wellness area with a lot of saunas the distance regulations have fallen. Out of respect and caution, we kindly ask our guests not to enter an already occupied wellness cabin, but to wait a little while if possible. The wellness bar in the drinks lounge is of course available to you without restriction. Our additional small wellness area de luxe with a modern steam bath and a spacious panorama sauna. More space also means more safety: we offer pure relaxation in a total of 4 saunas and 2 steam baths, infrared cabin, brine tunnel and much more.

Water world with the thermal pools

In order to ensure hygiene in the water, the chlorine level has been  increased in accordance with regulations. The maximum number of guests in or 4 thermal pools have fallen. 

Activity programm

The spacious new fitness room with 80m² is open daily from 7:00 am to 7:30 pm. The equipment is set up accordingly. Please also open the windows sometimes before or after training to ventilate and please disinfect the equipment after each use.


We ask you to check out until latest 10:00 a.m. to 11:00 a.m. to comply the cleaning & disinfection intervals for you.